1. Nature of Coaching

Coaching is a collaborative, reflective process designed to support clarity, self-understanding, and personal development. Coaching may involve conversation, inquiry, exercises, and reflective practices.

Coaching is not therapy, counselling, or medical treatment, and does not replace mental health care, legal advice, or medical advice. The coach does not diagnose, treat, or cure mental health conditions.

2. Scope of Services

The services provided are limited to the coaching sessions, materials, and email support explicitly included in the purchased offering.

Coaching does not guarantee specific outcomes or results. Progress and results depend on many factors, including the client’s engagement, circumstances, and choices.

3. Client Responsibility

The client acknowledges that they remain fully responsible for:

• their own decisions, actions, and well-being
  

• how they choose to apply insights from coaching
  

• seeking appropriate professional, medical, or psychological support when needed

The coach does not make decisions on the client’s behalf.

4. Confidentiality

All coaching sessions are confidential.

Information shared during coaching will not be disclosed to third parties except:

• where required by law, or
  

• where there is a risk of serious harm to the client or others

5. Sessions & Delivery

Sessions are delivered remotely from France, typically via video call.

Clients are responsible for booking and attending sessions at the agreed times.

6. Cancellations, Rescheduling & No-Shows

Sessions may be rescheduled or cancelled up to 24 hours in advance at no cost.

Cancellations made with less than 24 hours’ notice, or missed sessions without notice, are charged in full, as that time is reserved specifically for the client.

No-show appointments are not eligible for rescheduling or refund.

7. Multi-Session Programmes & Time Frame

For multi-session programmes, sessions are expected to be completed within a reasonable time frame, which will be agreed upon together at the start of the programme.

This helps maintain momentum and ensures the client receives the full benefit of the coaching. Flexibility is always possible when needed, but consistency supports meaningful progress.

8. Fees & Refunds

All fees are payable in advance via the booking platform.

Fees for coaching sessions already delivered are non-refundable.

The Client may terminate a multi-session programme at any time by providing written notice and submitting a refund request for any unused sessions.

Following such a request, the Parties agree to discuss the situation in good faith to ensure an appropriate and fair conclusion to the coaching relationship.

Unused sessions that have not yet been delivered are eligible for refund. Sessions already delivered, missed, or completed are not refundable.

9. Email Support & Materials

Coaching services may include reflective materials and limited email support between sessions.

Unless otherwise specified, email support is available in connection with each scheduled coaching session and is limited to a maximum of three (3) emails per session, with each email containing up to three (3) focused questions related to the coaching process.

Email support is intended to support reflection, continuity, and integration between sessions. It is not intended for urgent, therapeutic, medical, legal, or crisis support.

The Coach will respond to emails within two (2) business days, excluding weekends, public holidays, and circumstances beyond the Coach’s reasonable control (see Section 13 – Force Majeure).

Email support is provided within the scope of the coaching engagement and may not be used as a substitute for scheduled sessions.

Additional support beyond this scope may be declined or addressed in future coaching sessions.

10. Boundaries

The coaching relationship is professional in nature.

The coach does not provide therapy, crisis intervention, or emergency support. The coaching relationship does not extend beyond the agreed scope of work.

11. Limitation of Liability

To the fullest extent permitted by applicable law, the Coach shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the coaching services.

The Client acknowledges that coaching is a voluntary process and that all decisions, actions, and outcomes remain the Client’s sole responsibility.

The Coach’s total liability, if any, shall not exceed the total amount paid by the Client for the coaching services giving rise to the clai

12. Termination

Either Party may terminate the coaching relationship at any time by providing written notice.

In the event of termination, refunds for any unused sessions shall be handled in accordance with Section 8 (Fees and Refunds). Sessions already delivered or completed are non-refundable.

13. Force Majeure

Neither Party shall be liable for any failure or delay in performing their obligations under this Agreement where such failure or delay results from circumstances beyond their reasonable control, including but not limited to illness, technical failures, internet or platform outages, natural disasters, government actions, or other force majeure events.

In such circumstances, the affected Party shall notify the other Party as soon as reasonably possible, and both Parties shall make reasonable efforts to reschedule or adapt the services accordingly.

14. Amicable Resolution 

In the event of any dispute, disagreement, or claim arising out of or in connection with this Agreement, including its validity, interpretation, performance, or termination, the Parties agree to make every reasonable effort to resolve the matter amicably and in good faith through direct communication before initiating any legal proceedings.

15. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of France.

Any dispute arising out of or in connection with this Agreement, including its validity, interpretation, performance, or termination, that cannot be resolved amicably, shall be subject to the exclusive jurisdiction of the courts of Paris, France.

16. Acceptance

By purchasing, booking, or participating in coaching services, the Client acknowledges that they have read, understood, and agreed to this Coaching Agreement.

Electronic acceptance, including acceptance via the booking platform, constitutes valid and binding agreement.